Booking Policies

At Inka Farmstay, we strive to make your booking process as seamless as possible. Please carefully study our Booking Policy below to ensure a smooth experience when reserving your accommodation.

Booking Process

  • Availability: Bookings may be made directly through our website https://inkafarmstay.co.ke or by calling +254 112 028677/+254 722 383547. All bookings are subject to room availability. Once your reservation is confirmed, you will receive a booking confirmation email or text sms.

  • Reservation Confirmation: Your booking is considered confirmed only after receiving the booking confirmation via email or text sms. If there are any discrepancies or issues with your reservation, please contact us immediately at inka.farmstay@gmail.com or by calling +254 112 028677/+254 722 383547.

    Payment and Rates

    • Payment: Full payment for your stay is required to confirm your booking. We accept payments via credit or debit card through our secure payment system. Payments must be made at the time of booking to guarantee your accommodation.

    • Currency: All rates are displayed in Kenya Shillings (Ksh). Additional taxes or fees may apply.

    • Price Changes: Rates are subject to change based on availability and demand. The price at the time of booking is the final price and will not change once confirmed.

      Booking Modifications

      • Changes to Reservations: If you need to modify your reservation (e.g., change of dates or guest details), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.

      • Cancellations: You can cancel your reservation as per our Refund and Cancellation Policy. Please ensure that you read and understand the terms related to cancellations, including deadlines and any applicable charges.

        No-Show Policy

        In the event of a “no-show” (failure to check in without prior notice), your booking may be cancelled, and no refund will be issued.

        Check-in and Check-out

        • Check-in Time: 5:00 PM

        • Check-out Time: 10:00 AM

        • Requests for early check-in or late check-out may be accepted, subject to room availability.

          Guest Information

          • Guest Details: When making a reservation, please ensure that all information provided is accurate and up to date, including ID No., your name, email address, and phone number. We may need to contact you for booking-related updates.

          • ID Verification: We reserve the right to retain a copy of a valid identification document (such as a national ID or passport) at check-in.

            Group Bookings (More than 5 Guests)

            • Special Terms for Groups: For group bookings of more than 5 guests, please contact us directly at inka.farmstay@gmail.com to inquire about availability and applicable rates.

            • Group Booking Deposit: A deposit may be required for group bookings to secure the reservation. The deposit amount will be specified at the time of booking.

            • Customized Arrangements: For groups, we can offer customized packages for longer stays or special events. We encourage you to get in touch with us to discuss your requirements and make arrangements accordingly.

              Accessibility and Special Requests

              • Special Requests: We will do our best to accommodate any special requests, such as dietary requirements or room preferences. Please note that these requests are subject to availability and cannot be guaranteed.

              • Accessibility: Our facilities aim to be accessible to all guests. If you have specific accessibility needs, please inform us at the time of booking so we can ensure a comfortable stay.

                No Liability for External Services

                Inka Farmstay is not responsible for any third-party services or products (such as tours, transportation, or external events) booked in conjunction with your stay.

                Behavior and Conduct

                All guests must conduct themselves in a manner that is respectful of others and of the property. Inka Farmstay reserves the right to cancel the booking or evict any guest engaged in disruptive or unlawful behavior, without refund.

                Contact Us

                For any inquiries, booking-related issues, or modifications, please contact us:

                Inka Farmstay
                Email: inka.farmstay@gmail.com
                Phone: 0112028677
                Website: https://inkafarmstay.co.ker by calling +254 112 028677/+254 722 383547

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