Refund & Cancellation Policy

At Inka Farmstay, we strive to offer our guests a seamless and enjoyable experience. We understand that plans can change, and we have created a fair and transparent refund and cancellation policy to ensure that our guests are treated with understanding and respect.

Cancellation Policy

  • Cancellation by Guest:

    • Free Cancellation: Cancellations made at least 7 days before the scheduled check-in date will be eligible for a full refund.

    • Partial Refund: Cancellations made between 3 and 6 days before the check-in date will be eligible for a 50% refund.

    • No Refund: Cancellations made less than 3 days before the check-in date are not eligible for a refund.

  • Cancellation by Inka Farmstay:

    • In the rare event that we must cancel your reservation due to unforeseen circumstances (e.g., natural disasters, facility issues), we will notify you as soon as possible. You will receive a full refund for the amount paid.

      Refund Policy

      • Refund Process:

        • If you are eligible for a refund based on our cancellation policy, the refund will be processed to the original payment method within 7 business days after the cancellation request is approved.

      • Non-refundable Fees:

        • Some special offers, promotions, or services may be non-refundable. These will be clearly stated at the time of booking.

      • Refund for Unused Nights: If you check out earlier than planned and do not utilize the full duration of your booking, no refund will be provided for unused nights.

        Changes to Your Reservation

        • Modification of Booking: If you wish to change your reservation (e.g., change of dates, room type), please contact us at least 5 days before your check-in date. Changes are subject to availability and may incur additional charges depending on the new reservation details.

        • No Show: In the event of a “no-show” (i.e., the guest does not arrive on the scheduled check-in date without prior notice), no refund will be issued.

          How to Cancel or Request a Refund

          To cancel your booking or request a refund, please contact us using the details below:

          Inka Farmstay
          Email: inka.farmstay@gmail.com
          Phone: 0112028677
          Website: https://inkafarmstay.co.ke

          Please include your booking reference and details in your cancellation or refund request.

          Force Majeure

          In cases of natural disasters, government regulations, or other force majeure events that prevent the fulfillment of your booking, Inka Farmstay will provide you with a full refund. We are not responsible for any additional costs incurred due to these events.