Refund and Returns Policy

We at Inka FarmStay aim to ensure that every guest has a pleasant and memorable experience. Our Refund and Returns Policy outlines the terms and conditions under which you may request a refund for bookings or purchases made through our website, [Your Website URL].

1. Booking Cancellations and Refunds

  1. Reservation Deposit:

    • A [percentage or fixed amount] deposit may be required at the time of booking to secure your reservation. This deposit helps us prepare for your stay and ensure availability.

  2. Cancellation Window:

    • Cancellations made [X days/weeks] prior to the scheduled check-in date will be eligible for a full or partial refund, depending on the terms stated during booking.

    • Cancellations made after this period may be subject to a cancellation fee or forfeiture of the deposit.

  3. No-Shows:

    • If you fail to arrive on the scheduled check-in date without prior notice, the deposit or full amount (as applicable) may be retained as a no-show fee.

  4. Early Departure:

    • If you choose to leave earlier than your scheduled departure date, refunds for unused nights are generally not provided, unless stated otherwise in specific promotional offers.

2. Rescheduling Policy

  1. Rescheduling Requests:

    • If you need to reschedule your stay, please contact us at least [X days/weeks] before your original check-in date.

    • We will do our best to accommodate your new preferred dates, subject to availability.

  2. Rescheduling Fees:

    • A nominal fee may apply to reschedule, depending on the notice period and the difference in rates between the original and new dates.

3. Product Purchases (if applicable)

  1. Farm Products and Souvenirs:

    • We sometimes offer farm-fresh produce or handcrafted souvenirs for sale. Due to the perishable and unique nature of these items, returns are generally not accepted unless the product is defective or damaged upon delivery.

  2. Damaged or Defective Items:

    • If you receive a damaged or defective product, please contact us within [X days] of receiving your order. We will arrange for a replacement or issue a refund after verifying the issue.

4. Refund Processing

  1. Refund Method:

    • Refunds will be processed using the original payment method. Please allow [X business days] for the refund to reflect in your account.

  2. Partial Refunds:

    • In certain circumstances, you may be eligible for a partial refund, depending on the extent of the cancellation or the condition of returned products.

  3. Contact Information:

    • To request a refund or initiate a return, kindly reach out to us at [Email Address] or call us on [Phone Number]. Provide your booking reference or purchase details to help us process your request swiftly.

5. Special Offers and Promotions

  • Promotional offers may come with specific terms and conditions that override our standard refund policy. Please review the details of the promotion or offer at the time of booking or purchase to avoid any confusion.

6. Changes to This Policy

  • We reserve the right to update or modify this Refund and Returns Policy at any time to reflect changes in our operations or legal requirements. The most current version of the policy will be posted on our website, and it will apply to all bookings and purchases made thereafter.

7. Contact Us

  • For any questions or clarifications about this Refund and Returns Policy, you can reach us at:

    • Email: book@inkafarmstay.co.ke

    • Phone: 0112028677

    • Address: Inka FarmStay, Isinya 

Thank you for choosing Inka FarmStay. We value your trust and look forward to hosting you in the beautiful Kenyan countryside. If you have any concerns, do not hesitate to contact us so we can find a solution that suits everyone.